Frequently Asked Questions

No appointment is necessary! However, we strongly encourage you to join our waitlist or call ahead to check for availability. This helps us to significantly reduce your time in the waiting room and ensures a smoother experience. We’ll notify you as soon as we’re ready for your visit.

Our hours are 10AM to 8PM on weekdays and 8AM to 6PM on weekends. We are closed overnight.

We specialize exclusively in treating cats and dogs. Our facility is equipped and staffed to handle the unique needs of these specific pets, ensuring the best possible care for your furry family members.

We treat a wide range of urgent and emergency situations for cats and dogs. This includes, but is not limited to:

• Injuries: such as wounds, fractures, bites, and accidents
• Sudden Illnesses: including vomiting, diarrhea, respiratory issues, and severe allergic reactions
• Toxin Ingestion: if your pet has eaten something harmful or poisonous
• Pain or Lethargy: unexplained discomfort, limping, or inability to move
• Difficulty breathing or other signs of distress
• Eye and Ear Issues: including infections, sudden vision changes, or injuries

If you’re unsure whether your pet’s condition requires urgent care, give us a call—we’re happy to advise you on whether a visit is necessary. 

Visit our Services & Surgeries page to see the full list of cases that we see and surgeries we provide. 

Yes, we offer a range of surgical services, including emergency surgeries such as foreign body removal, C-sections, and wound repair. If a more specialized procedure is needed, we can facilitate a transfer to an appropriate hospital.

Visit our Services & Surgeries page to see the full list of all the cases we see and surgeries we provide.

Please bring any relevant medical records, vaccination history, and a list of medications your pet is currently taking. If your pet ingested something harmful, bring any packaging or information about the substance.

We aim to minimize wait times. If you join our waitlist or call ahead to check for availability, we can prepare for your arrival and reduce your time in the waiting room. We will notify you as soon as we have availability. Wait times may vary depending on the number of pets in need of urgent care at that time.

Yes! Our Fear-Free Certified team is trained to reduce stress and anxiety in pets during their visit. We use calming techniques to create a more comfortable experience for both pets and owners.

With all insurance the client pays for services at the time or service, and then they submit a claim to their insurance for reimbursement. We will gladly provide any receipts or visit summaries to your insurance to assist in the process.

We do not offer payment plans directly, but we do accept Care Credit and Scratchpay.

If your pet has an emergency outside of our hours, we recommend contacting a 24-hour emergency veterinary hospital. We’ll also provide referrals for specialized or overnight care when needed.

See our Support and Information page for a list of resources and hospitals we trust.

Should your pet end up requiring care beyond our capabilities, we will provide initial treatment and diagnosis, then facilitate a seamless transfer to an appropriate 24-hour center to ensure your pet’s ongoing needs are met. Trust Lifeline Animal Urgent Care to be your go-to emergency and urgent care center. We are here to support you and your pets, providing peace of mind when you need it most.