Terms & Conditions

Last Updated: January 30, 2025

Welcome to Lifeline Animal Urgent Care. By accessing or using our website, services, or facilities, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. General Information

Lifeline Animal Urgent Care (“Lifeline,” “we,” “our,” or “us”) provides urgent care services exclusively for cats and dogs. Our website is intended to offer information about our services, policies, and resources for pet owners.

2. Medical Disclaimer

• Lifeline does not provide emergency, critical care, or 24-hour hospitalization services. If your pet requires intensive care or overnight monitoring, we will refer you to a 24-hour emergency facility.
• Information on this website is for general guidance only and does not replace professional veterinary advice. Always consult a licensed veterinarian for your pet’s medical needs.

3. Appointments & Walk-Ins

• No appointment is required; however, we recommend calling ahead to check availability and reduce wait times.
• Patients are seen based on medical urgency. While we strive to minimize wait times, more critical cases may be prioritized.
• Lifeline reserves the right to decline services if a pet’s condition falls outside the scope of our urgent care offerings.

4. Payment & Billing

• Payment is due at the time of service. We accept major credit cards, debit cards, and CareCredit.
• Lifeline does not offer payment plans or accept checks.
• Estimates for treatment costs can be provided upon request, but final charges may vary based on the pet’s needs.
• Clients are responsible for all costs incurred during their visit, including diagnostics, medications, and treatments.

5. Cancellation & No-Show Policy

• If you notify us in advance that you no longer need urgent care services, it allows us to assist other pets in need.
• Repeated no-shows or late cancellations may result in restrictions on future visits.

6. Liability

• Lifeline is not responsible for any complications arising after treatment, including but not limited to, adverse medication reactions or disease progression.
• Owners are responsible for ensuring their pets are safely restrained during visits. We recommend leashes for dogs and carriers for cats.
• Lifeline is not liable for injuries resulting from aggressive pet behavior or failure to follow staff instructions.

7. Privacy Policy & SMS Communications

• We respect your privacy and handle client and pet information with care. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.
• By agreeing to these Terms and Conditions, you consent to receive automated marketing and informational SMS text messages from Lifeline Animal Urgent Care. These messages may include appointment reminders, payment reminders, and other account-related or service-related information.
• Message frequency will vary based on necessity but will not exceed 10 messages per month.
• You may opt out of these messages at any time by unsubscribing or informing us directly at (760) 231-5454. Standard message and data rates may apply.
• By continuing to use our services, you acknowledge that you have read and understood our Terms and Conditions and Privacy Policy.

8. Website Usage

• The content on our website, including text, images, and resources, is for informational purposes only. Unauthorized use, reproduction, or distribution is prohibited.
• Lifeline is not responsible for the accuracy of third-party links or resources provided on our website.

9. Modifications to Terms

• We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.

10. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Lifeline Animal Urgent Care
1024 S Coast Hwy, Oceanside, CA 92054
(760) 231-5454

info@lifelineanimalurgentcare.com

By using our website or visiting our facility, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.